Complaints Procedure

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The Romans Group Complaints Procedure

The Romans Group (UK) Limited is committed to providing the highest standard of service to all of our customers and the community.

One of the ways we continue to improve our service is by listening and responding to the views of our customers. To find out how to lodge a formal complaint, please download the relevant complaints procedure document.

Complaints procedure for Lettings

Complaints procedure for Sales

Complaints procedure for Auctions

Complaints procedure for New Homes

Complaints procedure for Surveyors and Valuers

Complaints procedure for Commercial

Complaints procedure for Land

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