As the COVID-19 situation in the UK evolves, we are working hard to ensure operations still run smoothly and we maintain a high level of service to our customers.

To enable this, we have had to temporarily change some of our communication methods. Whether you're a tenant, landlord, buyer or seller with Romans, please use the information and links below to contact the relevant teams and we will be happy to help with whatever issue or question you may have.

 

If you're a tenant...

In an emergency

If you're a tenant and smell gas, call the National Grid immediately on 0800 111 999 (they are available 24 hours a day)

If your landlord has British Gas Homecare Cover in place then please contact British Gas directly on 0333 2029 560. If your property is managed and you have an emergency maintenance issue out of office hours, and any arrangements, such as British Gas or HomeServe, made by your landlord do not cover your particular emergency, or there is no cover in place, then please call the Romans Emergency Helpline on 0345 647 2404.

Contacting Romans

To communicate with Romans click the buttons below to contact the right department. For the quickest response, please email instead of call:

 


If you're a landlord...

Click the buttons below to contact the right department. For the quickest response, please email instead of call:

 

If you are a Fully Managed landlord, click the links below to get in touch with your local property management team:

 

If you're buying or selling a property...

Click the buttons below to contact the right department. For the quickest response, please email instead of call: