Romans Estate Agents Reviews | Landlord Reviews

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Independent customer testimonials

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We have conducted thousands of surveys on behalf of clients across the South East of England and West London. Please find a selection of case studies and recent testimonials (via feefo.com) below. We are more than happy to supply further examples of our work, upon request.

90% of customers liked our service 

(Over 400 reviews)
Posted Rating Comment Replied by
19-Sept-2018 Excellent
'Great Team at Windsor Branch' The Team at Windsor are just brilliant always extremely helpful & professional! They have changed my perception of Real Estate Agents & I can highly recommend them!

Hi Lisa, thank you for taking the time to leave this wonderful review about Romans!" We are delighted to read that you had such a great experience with the team at Windsor and that the team have been able to change your perception of Estate Agents. We will ensure that your comments are passed onto the team. If there is anything else we can do for you, please do not hesitate to get in touch and we will be happy to help. Kind regards, Romans
10-Sep-2018 Excellent
'Great customer service' Brilliant customer service

Hi Ms Ward , thank you for taking the time to leave us a review, we always love to hear from our customers about their experiences with us and we are so pleased to read that you have received such great customer service during your experience with Romans. If there is anything else we can do to help in future then please do not hesitate to get in touch as we will be more than happy to help. Kind regards, Romans
05-Sep-2018 Good
Whilst I have been very happy with the Roman's Letting Service over 17 years, I was very disappointed by the management of a total refurbishment of my property. There was a lack of transparency, items were forgotten and actual works were not taking place when I was advised they were. I did request photographs but as they were not forthcoming I had to come from Paris and check myself.

Dear Ms Eames, we are saddened to read that you had a negative experience with the team at Romans during the refurbishment of your property. When viewing our system I can see that significant works have been undertaken and therefore can appreciate that a lack of action and transparency throughout this would be disappointing. We would really like the opportunity to speak with you more regarding this and so I have therefore asked that Jan Stamp who is the Area Property Manager make contact with you to gain a better understanding and in the hopes that she is able to restore some of your faith in Romans and turn your experience into a more positive one. We recognise the importance of all reviews and thank you for taking the time to provide us with your feedback, Jan will be in contact at the earliest opportunity. Kind regards, Romans
17-Aug-2018 Excellent
Fantastic. Efficient, prompt, helpful, and keep me informed, reply to emails and calls. Best agent I have ever used.

Hi Sarah, Thank you so much for taing the time to provide us with your feedback. Our staff continually aim to deliver the highest level of service possible and we are so pleased to read the positive comments about your experience with the team at Winchester. I hope that we can continue to deliver such a high level of service for you moving forward. Kind regards, Joe Gilliland, Customer Care Manager
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