Fixflo has a new look and name – Report & Repair by Romans

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15 May 2019

Fixflo has a new look and name – Report & Repair by Romans

Author: Grace Watson

Fixflo is now Report & Repair by Romans – the ideal way to reduce reported issues while increasing tenant satisfaction.

 

What is Report & Repair by Romans?

Report & Repair is an online maintenance tool, on which your tenants can quickly and easily report maintenance issues. It comes with an audit trail, making issue reporting easy to track and follow up.

Your tenants will be able to access Report & Repair in their own time, then submit and track their maintenance request.

Their self-diagnosis experience includes handy hints and tips, along with video content - now Report & Repair becomes their go to help tool.

 

 

What are the advantages of Report & Repair?

Report & Repair will save you both time and money as it reduces the number of call outs. Reported issues are down by 16% in a 12 month period, proving that Report & Repair is extremely beneficial both for tenants and landlords. Due to tenants submitting detailed reports, we’ve been able to fix their issues much faster than previously.

The self-diagnosis has also led to tenants being able to resolve smaller issues themselves. Finally, being able to access the tool in their language (choose from 40 languages) is a great way to improve tenant contentment.

 

 

Next steps

Please inform your tenants to go to: www.romans.co.uk/report-repair. The user friendly interface includes:

  • Being able to select a problem from the available tiles
  • Adding a description of the problem
  • Attaching photos
  • Providing contact details
  • Receiving a stamp at the end for tracking purposes

 

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