Six top tips for keeping your tenants happy

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16 Mar 2016

Six top tips for keeping your tenants happy

Author: Michael Cook

Having good long term tenants in your property that pay their bills on time, keep up to date with any maintenance they are responsible for, and don’t cause any problems, are exactly what every landlord wants. So, keeping them happy is very important, and will not only make your life easier as a landlord, but will also be significantly valuable in making your investment much more profitable.

Follow these six steps to keep your tenants happy and optimise the chance of them renewing their lease:

Clarify the rules and regulations of your agreement

In order to make the tenancy run as smoothly as possible establish what you expect of your tenants at the very beginning.  When your tenants’ sign the contract they are agreeing to your terms so, providing you stick to it, your tenants should be happy because they know exactly what they have signed up for.

Ensure you make any stipulations as specific as possible in order to avoid any confusion, and list what will be considered damage to the property and the approximate cost to repair it.

Keep on top of property maintenance

Keep your tenants’ happy by taking care of any repairs quickly. Nothing is more frustrating than having to cope with items that are malfunctioning or breaking and having to wait a long time for a resolution. If you opt for a Fully Managed service from your lettings agency you do not need to worry about any repairs as they will be organised on your behalf, all you need to do is approve the costs.

If you are managing the property rather than your lettings agency, be sure to contact your tenants shortly after they move in to let them know you are available to them should there be any issues. Tenants will be far more likely to stay if they are proud of the property they live in.

Resolve complaints as soon as possible

As a general guideline all complaints should be resolved within a week, and following this rule will show your tenants that they are a priority and that you take their complaints seriously. In some circumstances a delay might be acceptable if the complaint is not urgent, such as a loose door handle, but other issues, like a broken lock, should be fixed immediately.

Finding solutions to problems promptly will show your tenants you are a reliable landlord. Again, if you opt for a Fully Managed service from your lettings agency all complaints will be handled proficiently on your behalf.

Respect your tenants' privacy

Although you have the right to inspect the property, it would not be fair to drop in unannounced, so being a considerate landlord is paramount to keeping your tenants happy. Try to give at least 48 hours’ notice if you plan on visiting the property, and to avoid any conflict over the matter be sure to include it as part of the agreement so everyone knows where they stand.

We recommend that landlords visit their properties once every six months to keep on top of any maintenance. This will ensure most problems are remedied early before they become aggravating to the tenants and costly for you. Regular property visits and inspections are also included in Romans’ Fully Managed service.

Stay up to date with the latest legislation

As a landlord it is your responsibility to make sure your property and tenancy conform with any changes in legislation, particularly when it comes to health and safety. Tenants are becoming increasingly more informed and will expect their landlords to be proactive and in the know as well.

A recent example of a change in legislation is the Right to Rent scheme, whereby landlords housing tenants that do not supply valid documents to satisfy the requirements of the Immigration Act 2014 now face up to £3,000 worth of fines per person.

Romans’ landlords are kept up to date on any legislation changes, and we also ensure any contractors we use are compliant, providing both landlords and tenants peace of mind.

Make your investment homely

Consider even the smallest things you could do to your property in order to make it more appealing, welcoming or aesthetically pleasing. Your tenants will likely notice the efforts and appreciate them, making them feel more comfortable in their new home and increase the chances of them wanting to sign a longer contract.

To find out more Romans’ landlord services and how to keep your tenants happy please get in touch by calling 01344 985 699.

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