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13 Aug 2015

Are you struggling to find your dream home?

Author: Antony Gibson

When Amanda Wright began her hunt for a new family home in Crowthorne last year she started in all the usual places, with regular searches on Rightmove and making contact with local estate agents. However, she quickly discovered that she was faced with the challenge of entering a competitive market with very few suitable properties available to buy. 

“I did my homework and made contact with the local agents based in the area, usually on a daily basis as I am quite persistent” comments Amanda. “I learnt a lot in the few months I was looking for our family home and one of them was to take everything with a pinch of salt. That was until we met Nick Flower from Romans Crowthorne, and he introduced us to the Home Finder service.

“We had a couple of viewings with agents from Romans but nHome Finder serviceone of the properties felt right. Then during a second viewing of a bungalow with my family, Nick took the time to sit down with us all and really get to know us and exactly what we were looking for.

“He asked us a lot of questions about our ‘must haves’ and ‘nice to haves’ during the initial Home Finder consultation and it was clear that he had fantastic knowledge of the local market. After that meeting Nick and I spoke regularly and he kept me up to date with information about houses that were about to come onto the market, even via other agents.

“I will always remember the day Nick told me about a house he'd found for us, to be honest it sounded too good to be true, but I was desperate to book a viewing straight away.  My husband laughed at me when I told him we were going to buy this house; he is a lot more sceptical than me.

“Four days later we walked into the house Nick had found for us, and it was absolutely perfect, we loved everything about it. The best bit was seeing my husband’s face when I said ‘told you so’. He was really impressed with what Nick had found and had to admit it was the best house we had seen and it ticked all our boxes and more.”

Nick’s dedication and Romans’ bespoke Home Finder service helped Amanda and her family find their dream home, but the buying process doesn’t stop there…

“Our offer was accepted but we were now part of a large chain which scared me, but I needn’t have worried, the Move Manager assigned to us was fantastic and I was blown away by her hard work in some frustrating circumstances.

“The overall experience of home hunting, selling, and buying through Romans was brilliant, I couldn't fault them on anything, and coming from me that's huge praise. I always value exceptional customer service and dealing with Romans was exceptional. I've sung their praises to all my friends looking to move into the area and they've taken my advice and contacted them themselves to see just how good they are.

“If only all estate agents could Home Finder servicework like this I'm sure there would be a lot more people like me happily living in their new home ten months later and still grinning at how lucky we are.”

With the support of Romans’ Home Finder service many more customers have found their dream homes, including Joanne Wilson who felt Romans’ estate agents were a “breath of fresh air, who really listened to my needs, and only sent me details of properties that matched my criteria.”

Alison Knight was keen to move back to a particular road in Tilehurst, but thought it would be an almost impossible task with nothing on the market, until she discovered the Home Finder service: “Amy Shields [Sales Manager at Romans Tilehurst] was aware of my requirements to downsize and the wish to return back to a property in Mowbray Drive, so as soon as one was available I received a call for a viewing asap, an offer was made, and my property was also under offer.

“My experience of Amy's dedication to my requirements and needs were above the call of duty, with complete dedication to assist me to be able to move into a suitable affordable property.”

Romans’ exclusive Home Finder service is available to all of their customers, and uses a combination of local area expertise with targeted letters, advertising and contact with low-key sellers, to help you on your search for your next home.

Join Amanda, Joanne, and Alison and start your search for your dream home today: romans.co.uk/homefinder.

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