Romans in Staines were an absolute delight. They were professional, courteous, understanding, punctual, considerate, good at communicating, managed well, efficient and respectful at all times. They remained flexible and ensured things moved along and ensured everyone involved in the chain was working and responding at the same pace. Would recommend Jonathon Hawthorn, Robert Kinge and the team.
Robert is taking care of helping in the selling of my home,feeling pretty reassured of hopefully a "Positive" outcome😊
Recently started renting through Romans. Its been a fairly straight forward process and everyone we've worked with has been really helpful!
Very satisfied with the service and overall conduct by Romans. Polite, professional, on-point. Tom, Akash, and Jessica made all processes easy for me. Definitely recommended. **** **** **** I am going to have to revisit this one after the checkout procedures have been completed. There were some petty charges upon check-out towards cleaning, which, were not necessarily justifiable per se. Let me preface this by saying that the above comments still stand as far as communication goes. Cleaning charges, and/or inventory comes from 3rd party providers, but nonetheless, Romans deals with those providers as well as landlords and they should be able to manage them better. The charges were: The extractor fan of the bathroom was not cleaned, there was dust on the inside of the radiators, and unpolished bathroom mirror. I understand where this is coming from, and I have accepted the charges. However, in order to clean those items, one would have to completely replace them as the wear and tear of them could not allow any sort of manipulation - minus the mirror, maybe that is what did it! On top of that, those items were highlighted in the check-in inventory just like that, the landlord/Romans charged the previous tenants for the same things, but they were not cleaned or replaced whatsoever. Like I said, petty charges. Feels a little bit dishonest, but here it is. Cheers
We are currently renting from Romans Staines and our maintenance issues are looked after by Jessica Phillips. Every issue we have raised has been dealt with promptly and effectively. Would definitely recommend their services to anybody looking to privately rent.
Thank you Jessica and team, you are always helpful when we need the most.