The consultants are very friendly and professional. I've interacted with two of them. Amanda picked up our query quickly, answered all our questions, came on time, and prepared for the meeting/view.
Another colleague called me approximately two hours after receiving my question about a property accepting dogs.
It is the first time I have interacted with the agency, and I am impressed.
A suggestion for the management, though: you should stand up to the landlords and refuse to present properties or houses that are not in order or are visibly neglected. I understand it is difficult to "force" them to do repairs and invest, but if tenants and agencies don't join hands, the situation will not improve. I understand that you are caught between owners, tenants (some neglecting their part of the contract in maintaining the house/property) and what the business needs, but sometimes you need to say NO.