Swindon Property Experts

I recently had a great experience with Romans, and my property manager, Ms Naomi Hamilton, was exceptional. From the start, her service has been exceptional. Naomi is not only friendly and professional but also very proactive. She played a key role in arranging the installation of an EV charging point at my property, communicating effectively between me and the landlord to ensure all my needs were met. Naomi’s responsiveness and attention to detail made my tenancy experience smooth and enjoyable. Her dedication to her clients is evident in every interaction, and she consistently goes above and beyond to address any issues promptly and effectively. Supportive property management experience.

I have recently rented a property through Romans (Swindon) and I couldn’t be more pleased with their service so far. Amanda (lettings department) was incredibly helpful and professional throughout the whole process, always ready to assist me in what was needed. Regarding documentation and finalising the renting process, I also dealt with Lorraine, move manager, who was also extremely professional and helpful. Highly recommended!

The consultants are very friendly and professional. I've interacted with two of them. Amanda picked up our query quickly, answered all our questions, came on time, and prepared for the meeting/view. Another colleague called me approximately two hours after receiving my question about a property accepting dogs. It is the first time I have interacted with the agency, and I am impressed. A suggestion for the management, though: you should stand up to the landlords and refuse to present properties or houses that are not in order or are visibly neglected. I understand it is difficult to "force" them to do repairs and invest, but if tenants and agencies don't join hands, the situation will not improve. I understand that you are caught between owners, tenants (some neglecting their part of the contract in maintaining the house/property) and what the business needs, but sometimes you need to say NO.

Had an issue recently in the property where I live and Naomi Hamilton, which is our property manager was always helpful and prompt with any issues trying to resolve it. She has even done an extra mile, working after hours to check if partners have replied to her request and updating me later in the evening. Lovely person to talk to and very understanding. People like Naomi make a huge impact to to business! Kudos to her!

Really good service! Thank you for your help Mark!

Naomi Hamilton has been very responsive and helpful. If I have a question or concern , I know she will respond to me quickly and efficiently. I feel like I am in safe hands.