Romans Wokingham Estate Agents & Letting Agents

This review is specifically for the work completed by this branch for our house sale. We chose to sell through Romans as we were impressed by the Residential Sales Manager (Ian Lewis) and they offered us the best rates compared to other estate agents. It was a difficult sale with multiple drop outs, but we found their sales team to always have a pragmatic approach and were generally very helpful. 4/5 stars because they aren't the best at answering the phone and we got a bit fed up of listening to the Roman's Daily Personalised Missed Call Message which seemed to always have them quote yesterday's date. Romans handed us to LRG for the move manager part of the process which we found to be very poor but that should not affect the review of this particular branch.

We've working with Romans Wokingham since last year, when we decide to move into the area. Good communication with tenants/estate agent relationship, at first with Hayley McPhail and now with Elliot Bellis. Elliot is very polite and approachable. He's always keen to support as much as possible. All property issue were resolved within a good time frame. I appreciate how busy property managers can get in certain seasons, however quicker message of acknowledgement of issues reported and regular updated for the tenants peace of mind should be consider. The Report Maintenance Portal Fixflo is quick and easy to use and follow up any issues. Happy with the service provided.

We have been with Romans, Wokingham, for almost two years now, and we are more than pleased with the service provided. Elliot Belliss recently took over our property and has been approachable, helpful, and reliable. We have had a few unexpected maintenance issues that needed urgent resolution, and these were completed and dealt with in good time.

We’ve recently started renting a property through this agency and worked with Jonathan Randall during the process. He was friendly, helpful, and responsive from the start — arranging a viewing for the house we liked within just two days and making the application process smooth and straightforward. There was some early emphasis on tenant insurance through their partner company, which we were a bit unsure about, but we appreciated that Jonathan was doing his best and staying professional throughout. Overall, we’re happy with how everything was handled and look forward to continuing our tenancy with the support of the agency.

Although we decided to on another property Jonathan Randall was exceptional! Incredibly responsive, went above and beyond to have us view the property as early as possible. He arranged for his colleague to show us around and she was also really helpful. Thanks Jon, will keep you in mind if we are looking for a future home.

Fantastic service from Lukas. He was so knowledgeable and friendly, made the whole buying process a delight. As first time buyers we didn’t have any clue what we were doing and Lukas really helped us understand it all. Would recommend romans Wokingham to anyone!