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Jack and Hayley have responded well. Recently spoke to Jack who sorted a refund for me from a client that he recommended splitting my water within my house and annexe. Although the company came to my property they forgot to cap my water supply ending with a flooded kitchen. Jack had responded well with me and worked well in getting some refund back to me. Although Jack recommended this company the problems were affected by the company that left a mess but certainly not Romans Lettings Agent fault. Romans didn't have any problems with this company before the problems occurred so possibly a one off experience. Got sorted by Jack by phoning and keeping in contact with myself and water company on a consistent basis. The water company eventually gave a refund Although it was rejected, wr both challenged the water company concerned to get a positive outcome

We had a wonderful experience with Jack Cracknell as our property manager during our tenancy. Jack was always professional, approachable, and quick to respond to any questions or issues we had. He made the entire process smooth and stress-free, ensuring everything was handled efficiently. Thank you, Jack, for your outstanding service—it’s been a pleasure working with you! Highly recommend!

Brilliant service from the Romans letting team, attention to detail, efficient and knowledgeable. Special thank you to Laura Fitzgerald and Isabel Cannon. Highly recommended 10/10

We've working with Romans Wokingham since last year, when we decide to move into the area. Good communication with tenants/estate agent relationship, at first with Hayley McPhail and now with Elliot Bellis. Elliot is very polite and approachable. He's always keen to support as much as possible. All property issue were resolved within a good time frame. I appreciate how busy property managers can get in certain seasons, however quicker message of acknowledgement of issues reported and regular updated for the tenants peace of mind should be consider. The Report Maintenance Portal Fixflo is quick and easy to use and follow up any issues. Happy with the service provided.

Grace has been very lovely and helpful throughout viewings! Always very polite and happy to help.

Sophia was really helpful, would recommend.