Our tenant services start with your own online tenant account. Use it to reserve your property, upload details, and make payments. Then, when you’re in the property, explore our tenant advice guides, update your details, and access documents when it suits you.
We know that having things available at the touch of a button at a time that suits you is invaluable. So we've developed an online tenant account to make more services available to you, more easily.
Accessible on any device 24/7, it puts you in control of your journey with Romans at a time and location that suits you.
Here at Romans, we can offer you two access points to this online world. The first access is when you are reserving a property, so you can complete and monitor your application process. The second is when you have moved in. Read on to discover just some of the amazing features that each access point will offer.
We are constantly developing our digital presence, adding new features and making improvements, so keep an eye out for future developments.
And if you prefer to interact with a person, that's fine – the online account hasn’t replaced our staff! They are all in the office should you have a query and you are welcome to call or pop in at any time.
As soon as you reserve a property with Romans, we will start your online account journey via our Tenant On-Boarding function. We complete most of the tenancy process online, including referencing, Right to Rent, signing of key documentation, and much more. All you have to do is keep an eye on your emails for notifications of each step of the process as and when we move your application along. Remember, the quicker you can update information, the quicker we can process your application!
We know that being able to make payments, raise maintenance requests or view key documents at a time that suits you is invaluable. This is why we developed your online tenant account to make everything available to you at the press of a button.
Accessible to all named tenants, you can view details of your tenancy at any time. You will also have access to some of our key guides that explain key processes that may happen during the term of your tenancy. Why not visit the Document Library on your online account and see what is available?
Here at Romans, it’s all about you! We know that life is not always 9 to 5, so we want to make things easily accessible and provide access to key information that you can check at a time that suits you.
We also know that technology is moving fast and we intend to move with it – so keep an eye out for future developments and new features.
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