We just bought our first property with Romans.
We saw two properties with them.
The reason I am giving 4 stars is because the experience with the first property we saw with them was not great ( it was a property that needed a lot of work and we put in an offer lower than the asking price). We kept calling to get an update on the offer and for over a week we were told the office couldn’t get hold of the owner of the house to tell them about our offer. However, when we put in an offer for this second property which was in much better conditions hence, we offered the asking price, subject to the survey result, we were called by Mr A.C. (manager at Romans) who wanted to know if we are serious about our offer as we had pulled out of the previous offer ( we never even had an offer accepted we had just booked a second viewing to better assess the property and see if we can increase our offer. Additionally we found that at times Mr A.C. was a bit abrupt in his email, after the survey results came out and we were trying to renegotiate on the offered price ( which was subject to the survey) he said that he is not advising us to do that, as the sellers may go with a second buyer… I guess he was trying to do his job and mind the interest of the sellers, from our perspective as a buyer it could have been a better experience.
However, I must say that Miss I.W. (one of the sales consultants) was absolutely brilliant and I would most definitely give her 5 starts, always empathetic and kind to us. Furthermore, she was very considerate during the viewing appointments and she was giving us the opportunity to properly explore the properties.
Overall a good experience
M
Mikela Curteanu
5 days ago